Hospitalization & Discharge Procedures

GUIDELINES FOR THE PROCEDURE FOR IMPORTING JOBS

A. BEFORE ENTERING THE JOB

Preparing before hospitalization is an important part of taking good care of your health at the hospital, we suggest that you:

Things to do

Please bring the following items for your admission:

• Medical examination book or doctor’s appointment letter (if any).
• Health insurance card, ID card, referral card.
• X-ray results, ultrasound and / or related tests
• For children: Bring favorite toys, drinking milk, bottles and special dietary needs (if any)
• Personal item
• Hold cash to pay the advance payment fee
• Limit carrying high value personal assets

B. DATE OF ENTRY

Before you are admitted to the hospital, you and your family members will be given specific instructions and clear explanations of regulations, costs and related issues by health staff. After the hospitalization procedure, please come to the hospital to receive treatment. All treatment departments have a team of doctors and nurses available 24 hours a day.
In case you are examined by the doctor, the doctor appoints to be hospitalized according to the following procedure:

Step 1: After you have been examined by the doctor and assigned to the hospital, the nurse will instruct you to go to the clinic as a medical record at the Medical Examination Floor.

Step 2: Medical staff at the clinic perform procedures for you to be hospitalized. You need to present:

• Health insurance card
• ID card (or photo document)
• Transit paper (If any)
• Health records
• And related documents (If any)

Step 3: Fill in the information in the “patient information card”. (Sample attached) and waiting for health workers to call the name of the record.

Step 4: Health workers will see the medical records, ID cards and health insurance cards for you. Guide you to copy your ID card, health insurance card, referral card every Tuesday and pay advance at the hospital recording room (Radical floor – Medical examination department).

Step 5: The Faculty receives you into the department, examines the medical records, completes the administrative procedures, saves the health insurance card of the Merchant. Guide the internal rules of the hospital, the hospital rules, your rights and obligations. Arrange accommodations, beds for you, lend you supplies and supplies (clothes, blankets, …)

Our hospital offers a number of essentials for you: Clothes, mosquito nets, blankets.

During the hospital stay, if you want to change rooms, please inform the Dean of Nursing about this change (available rooms).

C. FOR SURGERY

Information before surgery

Plan to prepare for your surgery before going to the hospital to avoid delays on the day of admission and reduce the risk of cancellation. Carrying results of previous tests and medical examination will greatly reduce waiting time and can also be re-examined if they are not normal.
During the pre-surgery examination, the nurse will guide you to the following:
1. Diet
Make sure you eat a balanced diet before surgery. Being overweight will increase the risk of anesthesia, reducing weight will help you reduce these risks.
2. Lost weight
Please do not eat after your diet: Food, water, candy, chewing gum, cigarettes and alcohol for a certain period of time. You will be advised by a hospital doctor or nurse.
3. Personal hygiene
Please shower in the morning on your surgery day. It is important that your body areas need clean surgery intact. Please do not shave the surgical area.
Please do not use deodorants, products for hair, makeup, perfume, shaving foam, body lotion, nail polish, fake nails or jewelry when you go for surgery. You can wear a wedding ring if you have a lower limb surgery.
4. Smoking
Smoking increases the risk of complications during and after surgery, increases the risk of anesthesia and slows wound healing. To help reduce these risks, you need to stop smoking before surgery.

5. Alcohol – Beer – alcoholic drinks
You are not allowed to drink alcohol / beer / alcoholic drinks or smoke cigarettes within 24 hours before surgery. You are not allowed to drink alcohol within 24 hours of anesthesia.

• Men should not regularly drink more than 3-4 glasses of wine a day. Women should not regularly drink more than 2-3 glasses a day.
• Frequently means drinking every day or most days of the week.
• You should rest for 48 hours after the surgery to allow your body to recover.

6. Drug treatment
It’s important to use the medicine on time, with a small glass of water in the morning on the day of surgery with the doctor / nurse’s instructions.
Drugs related to heart disease, hypertension and asthma should take a sip of water (no other fluids) before surgery and before going to the hospital when instructed by a doctor / Nursing.
You must follow the doctor / nurse’s instructions correctly. If used incorrectly, surgery may be canceled.
When necessary, you may be advised to stop using the drug for several days before admission. Depending on the case, the doctor will order the medication.
You need to contact the hospital and the doctor early if:

• You have cough, cold, lung infection, fever, urinary tract infection or diarrhea.
• You have a skin infection or pain in the scratched area.
• You do not want surgery.

D. PROCESS ON THE ROOM

1. Please come to the hospital with a relative, friend or carer who will stay with you for about 15 minutes in case you need help from a loved one. Your relative will be invited to the waiting room to avoid infection and because the space in the operating room is limited.
2. The nurse will measure your blood pressure and check some details, fill out the questionnaire in the operating room and prepare you for surgery. If you have a large joint surgery, a blood sample is needed.
3. Relatives, friends or caregivers can contact the hospital to update information about you at any time.
4. The anesthesiologist will visit and explain the anesthesia procedure before surgery with you.
5. The surgeon will visit and explain the preoperative surgery for you and ask you to sign the operation commitment form.
6. Before going to the operating room, you will change the surgical dress according to the instructions of the Nursing Department.
7. Nursing will assist you to the operating room. You are brought into the operating room with a stretcher or cart.
8. The anesthesiologist will confirm and complete the relevant questionnaire in the operating room.
9. You will be transferred to the tape before entering the anesthesia room.

E. FOR PREGNANCY

1. Register for admission

Please bring the following registration papers:

• Medical examination book or doctor’s appointment letter (if any)
• Health insurance card, ID card, referral card.
• For children: Bring your favorite toys, drinking milk, bottles and special dietary needs (if any).
• Personal item..
• Hold cash to pay the advance payment fee
• Limit carrying high value personal assets.

2. Things to bring when hospitalized

Prepare items 2 weeks in advance and stay in Hospital for 2 days for normal delivery and 3 days for caesarean section:
For Mom

• 2 bras for nursing women
• 2 pajamas (with buttons to remove the front for breastfeeding)
• Warm clothes
• Personal item.

For babies

• Baby gloves & socks, baby clothes.
• Austria and baby shawl for discharge date.
• Wet paper towels
• Paper diapers used once

3. Hospitalized for normal birth

a. In office hours:

• When pregnant women show signs of birth (rupture of membranes, labor …), they will be transferred to the delivery room by the guidance staff.
• Health workers will complete the documents for admission with all information and diagnosis (normal delivery or caesarean delivery). After that, the midwife at the delivery room will guide the relatives of the pregnant woman to the hospital admission room to complete the hospital procedure (including financial counseling, deposits, hospital service advice, booking … etc.. )
• The clinic staff after completing the hospitalization documents will require the medical staff of the department to send relatives and patients records to the delivery room.

b. After office hours

• When women show signs of delivery, they go directly to the emergency room. Nurses will transfer the pregnant woman to the delivery room.
• Health workers will complete the documents for admission with all information and diagnosis (normal delivery or caesarean delivery). After that, the midwife at the delivery room will direct the relatives of the pregnant woman to the Emergency Department to complete the hospital procedure (including financial counseling, hospital advance, hospital service advice, reservation, room…)
• The medical staff of the Emergency Department after completing the hospital admissions documents will require the Maternity Department to guide their relatives and NB records back to the delivery room.

F. DISEASE VISIT TIME

AT THE RESIDENTIAL AREA

People who visit and take care of you need to follow the following rules:

• Do not bring animals into the hospital.
• Do not smoke or make noise in departments, hospital rooms and hospital grounds.
• Do not use or arbitrarily adjust medical devices in the prevention room.
• Respect the professional activities of medical staff.
• If you need to discuss issues related to your loved ones, please contact the Dean of Nursing.
• You and your relatives do not cook in any form in the sick room.

AT EMERGENCY DEPARTMENT ROOM

GUIDELINES FOR PROCESS OF EXPORTING JOBS

When the doctor decides to let you leave the hospital, the Hospital will issue a discharge letter and the treating doctor will prescribe the medicine to you. You should make arrangements with your family or friends so they can pick you up at the hospital on discharge.

Discharge process:

Step 1: You will be notified of discharge time from the treating doctor, a summary of treatment costs from the administrative nurse of the treatment department.
Step 2: Check the list of expenses and sign the confirmation, then you pay the hospital fee for the remaining amount after deducting the advance at the hospital billing office (Front of the Examination Department)
Step 3: Receive discharge certificate and original health insurance card at the hospital billing office, medicine, prescription medication after discharge from the treatment department.
Step 4: Return room key (if any), health care card, other items (Clothes, blankets, curtains), …
Step 5: Discharge.

Note:

If you need to provide documents such as: Financial Invoice (VAT), sick leave, certificate of injury, types of certifications, appointment papers … please notify the nurse in advance at the time of notice. Discharge to prepare in advance.
Notify nursing staff if assistance is needed to bring the patient to the gate, register for an ambulance or call a taxi.
In case the patient needs to get the test results and X-ray, CT scanner, and MRI films .. The hospital will print more and only charge for printing the film.

Discharge time:

Discharge will be notified to you by a doctor or nurse.
In case you leave the hospital after 12 noon, the Hospital will charge a half-day charge for the room and will be the cost of one day’s room if you leave the hospital after 20 hours.
For maternity cases, you will be discharged after one day for normal delivery and after 4 days for caesarean birth. If you leave the hospital late or stay in hospital before birth more than 24 hours, you will have to pay more.
Our financial staff will give you discharge records including: discharge certificate, original health insurance card, advance payment when hospitalized (If left over), hospital bills.

The patient has no insurance

• The cashier will provide you with a detailed list of hospital fees so that you or your family member can perform and complete the discharge procedures for you.
• You need to pay in cash. We do not accept other forms of payment.

The patient has insurance

• You should be aware that non-health insurance costs include: Food and drinks (extra calls or special requests), VTYT consumes outside the package, the cost of treatment room as required, choose a doctor according to and some other medical service costs, you need co-payment with the health insurance fund.

Drugs bring:

• After the payment is completed, you give the bill to the nurse to take the medicine back. At the same time, the nurse will also guide you how to use the medicine and monitor abnormal events after you leave the hospital.

Please note that you do not forget to receive the items after you leave the hospital:

• The doctor’s prescription for maintenance treatment at home, along with specific instructions on drugs and use.
• Certificate of hospitalization with a doctor’s signature.
• The results of imaging diagnosis (X-rays, tomography), blood tests are done during treatment.
• Detailed notification of treatment process if needed.
• Re-appointment appointment card if indicated by a doctor.
• Furniture you send in the department before admission.
• Furniture brought with you to the hospital.

Care after treatment:

• Patients who have a referral for re-examination / follow-up will be issued a follow-up appointment.

Re-examination:

– Re-examination on schedule. If the appointment is wrong, please contact the Customer Care Team for instructions.

– You need to re-examine before your doctor’s appointment if there are the following signs

• The incision is painful, swollen, oozing fluid or bleeding.
• The surgery area was swollen, not practiced.
• Tiredness, difficulty breathing or urinating blood.

– If you are far away, be aware, if the wound needs to change the bandage, you should arbitrarily change your dressing at home, causing complications of infection, you need to contact your local health station or hospital for care support.

Contact

To reschedule or change the re-examination schedule, please contact the Customer Care Team: 0961.175.175.